Frequently asked questions

Yes. We cover events in all 9 provinces — including Gauteng, Western Cape, KwaZulu-Natal, Eastern Cape, Limpopo, Mpumalanga, North West, Free State, and Northern Cape.

Creating an account and browsing events is completely free. Ticket prices are set by individual event organisers — some events are free and others are ticketed. A small service fee may apply to paid bookings.

Our mobile app is coming soon for both Android and iOS. In the meantime, the website is fully mobile-optimised and works great in your browser.

You can reach us via the Contact page or email us directly at iam@niza.co.za. Our support team operates Monday to Friday, 8am–5pm SAST, and we aim to respond within 1–2 business days.

Browse or search for an event, open the event page, and click the booking button. Select your ticket type and quantity, complete the checkout, and your ticket will be available instantly in your account under "My Tickets".

All your tickets are stored in your account. Go to your profile and select "My Tickets" to view upcoming and past bookings. You can download each ticket or present it directly from your phone at the venue.

Refund and cancellation policies are set by the individual event organiser. Please check the event's terms on the event page before purchasing. If an event is cancelled by the organiser, we will always facilitate a full refund.

Ticket transfers depend on the event organiser's settings. Where transfers are allowed, you can do so from your My Tickets page by selecting the booking. You'll need the recipient's email address.

Contact our support team as soon as possible at iam@niza.co.za with your booking reference number and the email address used for your account. We will help you recover access and resend your ticket.

Click "Sign Up" on the homepage or login page and register using your email address.

On the login page, click "Forgot password?" and enter your email address. You will receive a reset link within a few minutes.

Log in and navigate to your Profile. From there you can update your name, contact details and profile photo. Changes are saved when you click "Save My Profile".

To permanently delete your account, email us at iam@niza.co.za from your registered email address with the subject "Delete my account". We will process your request within 5 business days. Any active bookings will be cancelled and this action cannot be undone.

Go to your Profile, select "Account Settings", then "Change Email". Enter your new email address and confirm it — a verification link will be sent to your new address.

Create or log in to your account and click "Create Event" in the navigation bar. Our step-by-step wizard guides you through your event details, banner image, ticketing, and publishing — all in under 10 minutes.

Yes. You can list both free and paid events. For free events there are no platform fees — simply select "Free Event" during the ticketing step.

Free events incur no fees. For paid events, a small platform fee applies per ticket sold. Full pricing details are shown during the event creation process.

Go to "My Events" in your profile to manage all your listings. You can edit details, update the banner, or cancel the event. If you cancel a ticketed event, attendees with bookings are notified and refunded automatically.

From "My Events" you can view a breakdown of ticket sales, revenue, and attendee details for each event. You can also download an attendee list as a CSV at any time.

We accept major credit and debit cards (Visa, Mastercard) and selected South African payment methods. All payments are processed securely in South African Rand (ZAR).

Yes. We use industry-standard SSL encryption for all transactions and do not store your card details — payment data is handled by our certified payment processor.

Refunds are processed back to your original payment method. Card refunds typically take 5–10 business days to reflect depending on your bank. You will receive an email confirmation once the refund has been initiated.

Organisers receive their net ticket revenue (after platform fees) within 5 business days after the event date, via EFT to your registered South African bank account.

Yes. A booking confirmation email with a receipt is sent after every successful purchase, and you can download a full invoice from the "My Tickets" section of your account.