Account Support

Creating an account is free and takes less than a minute. Click Sign Up in the top navigation, enter your name, email address and a password, and you're in — no separate verification step needed.

Eventor is focused exclusively on South Africa. All events take place in South Africa and payments are processed in South African Rand (ZAR). Anyone can browse events, but purchasing tickets requires a South African payment method.

Yes — you can browse events and explore categories as a guest. You'll need an account to purchase tickets, save events you're interested in, receive booking confirmations, or list your own events as an organiser.

You must be at least 13 years old. Users between 13 and 17 need the consent and supervision of a parent or legal guardian. Some events set their own age restrictions (such as 18+), which are shown on the event listing.

Use the search box and filters on the Events page to narrow results by category, date, format and location. You can also mark events as interested to keep track of them.

On the login screen, click Forgot password? and enter the email address linked to your account. We'll email you a secure reset link.

• Check your spam or junk folder if it doesn't arrive within a few minutes.
• Make sure you're using the same email you registered with.

Go to your Password settings, enter your current password, then choose a new one. We recommend a strong, unique password of at least 12 characters that you don't use elsewhere.

Double-check that your email and password are correct and that Caps Lock is off. If you still can't get in, use Forgot password? to reset it. If the problem continues, contact our support team and we'll help you regain access.

Use a strong, unique password, never share your login details, and be cautious of emails asking you to "verify" your account. If you think someone else has accessed your account, reset your password immediately and email iam@niza.co.za.

Update your name and contact details on your Account Information page. To change your email address, use Change Email — a verification link is sent to the new address before the change takes effect.

Open your Account Information page and click your current profile photo to upload a new one from your device. JPG and PNG images work best.

Choose the categories you're into on the Interests page. Your selections help tailor the events we surface for you on the homepage.

Each person may keep only one account — multiple accounts are a violation of our Terms of Service. You can manage everything, including multiple event listings, from a single account.

Every account can both attend and organise events — there's no separate organiser account. Just click Create Event and our step-by-step wizard will guide you through it. Your tickets and history stay intact.

We send transactional emails that are needed to run the service — booking confirmations, ticket receipts, and important account notices. If you subscribe to our newsletter, you'll also receive occasional event highlights and platform news.

Click the Unsubscribe link at the bottom of any newsletter email. You'll still receive transactional emails such as ticket confirmations, as these are required to provide the service.

A mobile app is coming soon for Android and iOS, with push notifications. In the meantime, Eventor is fully mobile-optimised and works great in your browser.

Marking an event as Interested helps you keep track of it and may include reminders. You can remove it from your Interested list at any time to stop those updates.

We use SSL/TLS encryption for data in transit, store passwords hashed (never in plain text), and apply strict access controls. Our platform is POPIA-compliant and we never sell your personal information. See our Privacy Policy for full details.

Under POPIA you have the right to access your personal information. Email iam@niza.co.za with the subject Data Rights Request – Access and we'll respond within 30 days with a copy of the data we hold about you.

Email iam@niza.co.za with the subject Data Rights Request – Deletion. We'll process your request within 30 days, subject to legal retention requirements (for example, financial records must be kept for 5 years under South African law).

Reset your password immediately using Forgot password?, then email iam@niza.co.za so we can help secure your account. Mark the message urgent and we'll prioritise it.

When you book a ticket, we share your name, email address and booking reference with that event's organiser so they can manage attendance. Organisers may not use it for anything else, and we never share your payment details or password.

Payments are handled by our secure South African payment provider, which supports major Visa and Mastercard debit/credit cards and instant EFT. All transactions are processed in South African Rand (ZAR).

Yes. Payments are processed by a certified, PCI-DSS-compliant payment provider. Your full card number is never stored on our servers — the provider handles card data securely.

If an organiser cancels an event, you'll be notified by email and refunded to your original payment method, including any service fee.

All your bookings are listed under My Tickets. Each one shows the event details, ticket type, amount paid and booking reference, and you can download or print your ticket.

First check My Tickets — the booking usually appears there right away — and look in your spam folder for the confirmation email. If your ticket still isn't showing after a short while, contact support with your booking reference and we'll sort it out.

Email iam@niza.co.za from your registered email address with the subject Delete my account. We'll verify your identity and close the account, usually within 5 business days.

Your profile and preferences are deleted. Booking and payment records are retained for 5 years as required by South African financial regulations, after which they're securely destroyed. Your data is never sold or shared after closure. See our Privacy Policy for full retention details.

Account closure is permanent and your data can't be restored. If you'd like to use Eventor again, you'll need to create a new account, and your previous ticket history won't carry over.

Attend those events first, or download your tickets as PDFs before closing. Downloaded PDFs remain valid for entry. Closing your account does not automatically cancel your tickets or entitle you to a refund.